You need an invite email from your council's Civic.ly administrator. If you have not received one, ask the person who set up Civic.ly for your council to add you as a user.
This guide walks you through setting up your Civic.ly account and logging in for the first time. It only takes a couple of minutes, and you don't need to invent or remember a password until the very last step.
Step-by-Step
- Find the invite email in your inbox. If you cannot see it, check your junk or spam folder.
- Click the link in the email, or open the app (web or mobile) and tap Set up your account.
- Confirm your address — Civic.ly will suggest addresses based on your location. Tap the correct one, or type in your postcode or village/town name to find it. This does not need to be exact — it is just for general location and does not affect how the app works.
- Enter your first name and last name, and confirm your email address (the one your council added you with).
- Tap Send code. Check your email for a verification code — it should arrive instantly; if it does not arrive after a minute or two, check your junk folder.
- Copy the verification code, go back to the Civic.ly screen, paste it in, and tap Verify.
- Now create your password — at least 12 characters long, including uppercase, lowercase, a digit, and a symbol.
- You are all set. Enter your email and password to log in.
- Save your password in a password manager — you will use the same login on the mobile app.
- There is no username to remember: you always log in with your email address.
- The verification email should arrive instantly. If it has not arrived after a minute or two, check your junk folder before requesting a new one.
Common Questions
Check your junk or spam folder first. If it is not there, ask the person who manages Civic.ly for your council to resend the invitation.
No — there is no separate username. You log in with your email address and the password you set in the last step.
Your password must be at least 12 characters and include at least one uppercase letter, one lowercase letter, one digit, and one symbol. Try a longer passphrase like "MyCouncil-Park2026!" which is easy to remember and meets all the requirements.
Now that you are logged in, the next step is to install and configure the Civic.ly mobile app.