Help Centre

How can we help?

Guides and answers for managing your council's assets.

Set up your account, install the mobile app, and learn the basics.

Add, edit, and manage your council’s assets and areas.

Navigate the map, use layers, and find your assets.

Plan and carry out inspections, choose the right approach, and review inspection history. (For the checklist library itself, see Checklists.)

Create tasks, assign work, and track progress.

Browse the built-in checklist library — the Checks and Sweeps Civic.ly runs on each asset type.

Report, track, and resolve issues with your assets.

Set up recurring inspections, jobs, and calendar management.

Manage recurring maintenance tasks.

Tips for using Civic.ly on your phone or tablet in the field.

Export data, generate reports, and use the dashboard.

Guidance on meeting statutory, insurance, and manufacturer requirements — starting with planned preventative maintenance (PPM).

Manage users, workspaces, and account configuration.

Live webinar recordings with timestamped chapters and linked guides.

What’s new in each Civic.ly update.