Every inspection and many jobs in Civic.ly run off a checklist — the set of questions your team works through on the phone. This is the library: what's built in, grouped by the kind of asset it covers. You don't set any of this up. When you add an asset, Civic.ly matches it to the right checklists automatically; you just pick one when you create the inspection or job.
The kinds of checklist
Checklists come in two families, depending on what the visit is for.
Inspection checklists
These assess condition — the everyday inspections your team runs on an asset. Two styles, and your team picks whichever suits how they work:
- A Check is quick and graded — a handful of broad questions, each answered with a condition rating.
- A Sweep is thorough and itemised — one question per part, answered OK / N/A / fault.
On either, a failing answer automatically starts a defect, pre-titled and ready to assign.
Buildings and rooms go one step further: a specialised type (a public toilet, washroom, library, changing room and so on) offers two sweeps in the picker — a general Building Sweep or Room Sweep for the fabric, services and safety shared by any building or room, plus a shorter focused sweep for that type's own fixtures. Pick whichever the visit is for, or run both on different cadences. See Building & Venue Sweeps and Room Sweeps.
Usage checklists
These don't assess condition — they capture data while a job is carried out, so it builds up over time for reporting. The clearest record how much: meter readings (electricity, gas and water) and how full a bin is. A few others log a quick grade on a routine round — how overgrown the grass was before a cut, or the litter level on a street-cleansing round.
There's also a universal Simple Checklist for any asset with no specialised one.
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Common Questions
Not yet. Civic.ly is designed to work out of the box — the built-in library is matched to your assets for you. If a checklist needs a tweak or one's missing, tell us at hello@civic.ly or post on ideas.civic.ly and we'll update it across the platform. You can also add extra instructions in an inspection's Description field.
You pick the checklist when you create the inspection or job (see How to Create an Inspection). It appears in the assigned person's mobile task list, and their answers sync back to the web app.
A checklist is the questions you answer on one visit. How often you run it, and which statutory checks you owe, is the compliance side — see Planned Preventative Maintenance (PPM).