Users
Does Civic.ly have multi-factor authentication (MFA / 2FA)?
Short answer Not yet. Civic.ly does not currently ask for a second factor (like a one-time code) every time you log in — you sign in with your email and...
What can a Field Operative actually do in Civic.ly?
Short answer A Field Operative can view assets, see and complete the jobs and inspections assigned to them, raise defects when they spot something needing...
How do I give councillors (or other reporters) access to report issues without letting them change everything?
Short answer Add them as a user and give them a defect-reporter permission set: they can view assets and report defects (create, edit and delete their own...
How do I give each worker their own login when the team shares one phone or one email address?
Short answer Even when a crew shares one work phone — or you only have one team mailbox — it's worth giving each person their own login, so Civic.ly records...
How do I add a new user to a Civic.ly account?
Short answer In the web app, click the app icon (four squares, top right), choose Manage Account and then Users, then click the add user icon. On the Add User...
How do I migrate a Civic.ly user to a new email address?
Short answer There's no self-serve "change email" button in the app — but you don't need to delete and recreate the user. Just email Civic.ly support with the...
How do I reset a Civic.ly password?
Short answer On the login screen — in the mobile app or the web app — tap Forgot password?, enter the email on your account, and follow the instructions...
I clerk more than one council — can I use a single Civic.ly login across all of them?
Short answer No — each council is its own separate account on Civic.ly, and you sign in to each one with its own login (its own email address). If you clerk...
Does every council admin need a non-personal email address for Assertion 10?
Short answer Strictly speaking, only the Clerk and the Chair must have role-based (non-personal) email addresses for Assertion 10 purposes. Other staff and...
I've added assets, but my colleague can't see them — why?
Short answer It's almost always their permission scope, not a syncing problem. Some permission setups only let a user see assets they created ("own" scope) —...