Assets
Can Civic.ly extract work items from a PDF inspection report?
Short answer Yes. Civic.ly's AI document analysis can read an inspection report (PDF or similar), extract the recommended work items (e.g. crown reduction,...
How do I bulk upload photos from my computer to create assets (and get them off my phone without losing the GPS)?
Short answer Civic.ly's Bulk upload button (on the Assets list in the desktop web app) lets you upload a folder of photos in one go, and each photo becomes an...
Can Civic.ly manage a council's tree register (TPO flag, stem dimensions, audit history)?
Short answer Yes for the bulk of it. Trees are managed as assets — plotted on the map, with photos, status, condition, and free-text notes. Audits,...
How do I add asset value (or other columns) to the assets list and include it in an export?
Short answer Switch to the list view of your assets and use the column selector — the icon with two columns on the right-hand side of the list. Click it and...
How do I represent a whole street (for litter-picking) without walking it end-to-end?
Short answer Photograph the street's name sign in the field — that gives you a point asset on the map at the sign's location. On the web app, convert that...
How do I turn a photo of a building (like a depot or toilet block) into a mapped area?
Short answer Take the photo from anywhere near the building — that gives you a point on the map. Then open the asset, go to the location section, and click...
Do I need to finish my asset values (and other record details) before I can set up inspections?
Short answer No — don't let asset values hold you up. Filling in financial values and other record details, and creating your inspections, maintenance jobs and...
Why does the asset's name show up as the task title in the field, and how do I get it right?
Short answer The asset's name is what the field worker sees as the task title in the mobile app. So a green bin named "Jubilee Park Play Area" reads "Jubilee...
When I upload photos as assets, how does Civic.ly decide where to place them on the map and what to call them?
Short answer On upload, Civic.ly reads the photo's GPS metadata, drops the asset at those coordinates, runs AI auto-classify to propose a name and description,...
How granular should my asset register be — when do I split a complex asset into individual components?
Short answer Split a parent asset (a building, a play area, a vehicle) into individual component assets whenever the components (a) need their own audit trail...
Can I import my asset register from a spreadsheet?
Short answer As a rule, we don't import asset registers from spreadsheets — but it depends on the quality of the data. Civic.ly needs two things a spreadsheet...
Should every tree be its own asset, or can I group them as a clump?
Short answer Notable individual trees get their own asset. Similar trees standing together as a group can be modelled as a single polygon asset (a "clump")....
Why does the Location Tag change to a street name every time I edit an asset?
Short answer This is working as designed, not a bug. The Location Tag is set and kept up to date automatically — it re-derives whenever you save an asset. If...
How do map areas work, and how do location tags get inherited?
Short answer Drawing a polygon on the map and giving it a location tag turns it into a named area (e.g. Memorial Park, Depot, Allotments). Any asset whose...
After uploading assets from a phone, do I need to adjust their map locations?
Short answer Yes — always. The pin lands where the phone was, not where the asset is. The standard process is a two-step capture: photograph everything in the...
When should I split an area into multiple assets vs treat it as one?
Short answer If different parts of an area get different work — different frequencies, different specifics, different contractors — split it into separate...
What does AI auto-classify do, and what are the gotchas?
Short answer AI auto-classify reads an asset's photo and existing data, then writes back: a clean asset-type name, an asset-type description, and a first-pass...
What is the relationship between assets, tasks, and routines in Civic.ly?
Short answer Three rules unlock the whole system: an Asset is the thing on the map (a bench, a swing, a bank, a verge), a Task is what someone does to that...
Which asset value fields should I fill in (purchase, current, replacement, insurance) — and how does this feed my AGAR?
Short answer You don't have to fill in every value field, and none of them block you from going operational (see...
Why do assets I add on the mobile app save as Draft — am I doing something wrong?
Short answer You're not doing anything wrong — that's by design. An asset you capture on your phone lands in Draft on purpose. Draft is a holding state that...
Why do I get an XML error when I click to expand a photo?
Short answer An XML error when you try to open/expand an image is almost always one of two harmless, easily-worked-around things — not a lost photo: