Mobile
Does the Civic.ly mobile app work offline / with no signal?
Short answer Yes, the mobile app works offline. When there's no signal it saves everything you do straight onto the phone and syncs automatically the moment...
What's the recommended way for an operative to use the mobile app each day?
Short answer Filter the task list to today and switch on hide completed tasks. The list shows only what's left for the day; as the operative ticks each one...
How do I quickly find a specific asset or task, instead of scrolling the list?
Short answer Use the search icon at the top of the Assets or Tasks list (on both mobile and the web app) and type any part of the name — e.g. "swing" finds...
How many photos can I upload at once on the mobile app, and how do I add a lot of assets quickly?
Short answer On the phone, upload photos about 10 at a time — that's the reliable batch size. It's deliberately capped: if you try to push 100 in one go and...
A new feature hasn't appeared on someone's phone. How do I make sure the team is on the latest app version?
Short answer Phones are supposed to update apps on their own, but they do it when they feel like it, and some people have turned it off. So a team can quietly...
I've uploaded photos but they're not showing up on the map / their location isn't being detected — how do I fix it?
Short answer Civic.ly reads the location your phone saves inside each photo at the moment it's taken — if there's no location embedded, there's nothing to...
How do I set up a phone so its photos carry the GPS location for asset capture?
Short answer The phone needs to (a) give the camera app permission to use precise location, and (b) have location tagging switched on inside the camera app...
Should we set our phones to a lower photo resolution to make Civic.ly faster?
Short answer No. Leave your phones on their normal, good-quality camera setting. Turning the resolution down will not make the app faster, because the...