Short answer

There are no automatic reminders or notifications yet — that's on the roadmap for the coming months. In the meantime, you don't need them to keep people on top of their work: anyone you assign tasks to sees all of their assigned tasks in the mobile app, sorted by due date by default, so whatever needs doing soonest sits at the top. Turn on Hide completed tasks so finished work drops off and the list is always just what's outstanding. The one thing to get right is permissions — set operatives as Field Operative so they see only their own tasks.

Detail

What exists today. The day-to-day "what do I need to do?" view lives in the mobile app, not in an email or a push notification:

  • Assignees see their own task list. Every task you assign to someone appears in their mobile task list. They don't need to go looking — it's the home screen of their working day.
  • Sorted by due date by default. The list orders soonest-first, so the top of the list is always the most urgent work. (In the web app, inspections and jobs are ordered by due date too, if a clerk or supervisor prefers the desktop view — but the people doing the work will mostly be on mobile.)
  • Hide completed tasks. Tap Filter (top right) and switch on Hide completed tasks. As each task is marked done it disappears, so the list shrinks through the day and what's left is always outstanding work. See What's the recommended way for an operative to use the mobile app each day?.

Permissions make this work. Visibility is driven by role:

  • Field Operative — sees only the tasks assigned to them or that they created. This is the right setting for grounds staff: their list stays focused on their own work.
  • Supervisor — sees the whole team's tasks on the app. Use this for someone overseeing the work, not for an operative who should only see their own round.

If operatives are on the wrong role they'll either see everyone's tasks (overwhelming) or not the ones they should. See What can a Field Operative actually do in Civic.ly?.

What's coming. Notifications are on the roadmap (track it at ideas.civic.ly). The initial release will focus on notifications for one-off events — for example, when a defect is raised or a job is created and assigned to someone. A wider digest of upcoming and overdue work is planned to follow. Until it ships, the mobile task list above is the supported way for a team to see what's due.

Watch-outs

  • Don't promise notifications are imminent. As of mid-2026 they are not built — they're a roadmap item for the coming months. If a customer needs assignees to be actively alerted today, the honest answer is "not yet; here's the task-list approach instead."
  • The task list only helps if people open the app. With no push/email yet, the workflow depends on operatives checking their list each day. Build that habit during onboarding rather than assuming a reminder will prompt them.
  • Wrong permissions defeat the whole thing. A Field Operative set as Supervisor sees every council task and can't tell which are theirs; the reverse hides work they should see. Check the role when someone says "I can't see my jobs" or "I'm seeing everyone's jobs".
  • Notifications will go to the address on each user's account. When the feature does land, accurate user email records matter — worth keeping them tidy now.