Short answer

Yes, for one-off work. When someone creates a one-off job, inspection or defect and assigns it to a person, that person gets an email telling them about it. There is nothing to switch on, and each person can turn their own emails off from Edit profile, under Notifications. Routine and recurring work does not send notifications, deliberately: those tasks are generated in bulk and an email per task would be noise. There are no push notifications to the phone yet. For everyday work the mobile app task list is still the main view. It's sorted by due date, and with Hide completed tasks on it only shows what's still outstanding. Set operatives as Field Operative so they only see their own tasks.

Detail

What sends an email. A task that is not part of a routine or a recurring series (a job raised to fix a defect, a defect someone reports, a one-off inspection) and that has an assignee when it's created. Each assignee gets one email. The email goes to the address on their user account.

What doesn't. Anything scheduled: routine sub-tasks, a routine generating its next cycle, and standalone recurring jobs or inspections. Also no push alerts on the phone, and no email when a task is completed.

The daily view is still the task list. The mobile app is where people see their work:

  • Assignees see their own task list. Every task assigned to someone appears in their mobile task list, whether or not it sent an email.
  • Sorted by due date by default, so the most urgent work is at the top.
  • Hide completed tasks. Tap Filter (top right) and switch on Hide completed tasks, so the list shrinks through the day. See What's the recommended way for an operative to use the mobile app each day?.

Permissions make this work. Field Operative sees only the tasks assigned to them or that they created, which suits grounds staff. Supervisor sees the whole team's tasks. See What can a Field Operative actually do in Civic.ly?.

What is not coming, and why. An alert per completed job isn't planned, and on a round of any size you wouldn't want it: 67 bins emptied on a Tuesday would be 67 emails. "How will I know the round got done?" is usually the real question, and the answer is the Jobs or Inspections list (below), not your inbox. A periodic summary email for scheduled work has been discussed, but it has no date. To ask for more, add or upvote it at ideas.civic.ly.

Checking off a round today. To see what the team completed on a routine:

  • Open Jobs (or Inspections) and set the quick filter to show completed tasks. The choice sticks for that list.
  • Use the advanced filter on due date to narrow to today or this week.
  • Filter by the round's checklist template and every reading from that round lines up in one view, which can then be downloaded. See reporting/finding-filtering-and-reporting-your-data.

Watch-outs

  • Assign it when you create it. The email is triggered when the task is created with someone assigned. Don't assume that adding or changing the assignee later will send one.
  • No email from a routine is expected, not a fault. If a bin round's jobs arrive without an email, that's by design.
  • Email only, no push. Nothing pops up on the phone yet, so operatives still need to open the app each day. Build that habit rather than relying on the email.
  • Check the email address on each user. The email goes to the address on the user's account. If someone says they never got one, check their address first, then whether they've switched Task assignment emails off in their profile, then their spam folder.
  • A notification per completed job isn't coming, and you probably don't want it. Do the sums on your own rounds first.
  • Wrong permissions defeat the task list. A Field Operative set as Supervisor sees every council task. Check the role when someone says "I can't see my jobs" or "I'm seeing everyone's jobs".