Tasks
Can I set up reminders so people are notified about the tasks assigned to them?
Short answer There are no automatic reminders or notifications yet — that's on the roadmap for the coming months. In the meantime, you don't need them to keep...
Can a job be assigned to multiple people, and how do I reassign on the day?
Short answer Yes to both. A task can have multiple assignees — any of them can complete it. And you can reassign on the day from the web app without rebuilding...
How does the defect workflow work — from a failed inspection to resolution?
Short answer A defect can land in Civic.ly in two ways: from a failed inspection (an operative pass/fails a scheduled check) or as an ad-hoc report (anyone in...
If I mark an inspection item as a fault, does Civic.ly raise a defect automatically?
Short answer No — nothing is created behind your back. When you mark a checklist item as a fault (or fail an inspection), the app offers to raise a defect and...
How do form templates work, and how do operatives capture data like bin fullness?
Short answer Each routine is created with a form template that defines what data the operative captures when they complete the task. For bin rounds, the Bin...
Why does my inspection or job have no picture, and how do task images work?
Short answer When you create an inspection or job against an asset, it takes the asset's photo as its default image. So if a task comes up with no picture,...
My inspections are all passing and no defects are being raised — is that right?
Short answer Usually yes, but it's worth a sanity check. Most councils run "negative reporting" — a clean asset just gets marked Passed, and you only fill in a...
How do I log reactive or one-off work (like ad-hoc litter-picking) that isn't tied to a specific asset?
Short answer You don't have to attach every job to an asset. Both the mobile app and the web app let you create a task as a "general issue" — you (or the...
A check item (e.g. vehicle lights) has more than one fault — there's no multi-select, so how do I record both?
Short answer Each checklist question takes one response (single-select), so you can't tick two answers on the same item. But you're not stuck with recording...
How do I record water, gas, or electricity meter readings in Civic.ly?
Short answer Add each meter (water, gas, or electricity) as its own asset, then create a recurring Job against it using the Meter Reading checklist. The...
I've done the work / filled in the checklist, but the task still shows To Do (or overdue) — why?
Short answer Because completing a task is two steps, not one: filling in the checklist and setting the task's status (Passed / Failed for an inspection, Done...